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On line Q&A
Home > On line Q&A
1: What are the samples that can be used in the ReLIA system?
2. What are the requirements for sample collection and preservation?
3: Can fingertip prick blood and earlobe prick blood work the same as venous blood in ReLIA system?
4: What needs to be prepared before starting the ReLIA test?
5 . What shall I do after I put the cassette into the tray, and a dialogue box prompts me to “Remove the cassette from the instrument and discard it”?
6: After the machine reads the barcode, a dialogue box displays that “The assay lot expired on 4/1/07” and then prompts me to “Remove the cassette from the instrument and discard it. Cassette expired”. Why is this?
7: What should be paid attention to when adding samples and buffer to the ReLIA system?
8: What shall I do if the sample that should have been added to Port1 was added to Port2 by mistake?
9: After the first sample addition reaction has finished, the ReLIA software indicates “Flow not completed within 60 seconds. Test cancelled.” and then prompts me to “Remove the cassette from the instrument and discard it。 Test cancelled by sample addition incomplete flow”. Why is this ?
10: What shall I do if the time for the second sample addition exceeds the time limit?
10: What shall I do if the time for the second sample addition exceeds the time limit?
11: Will buffers of different lots work the same ?
12: Is it OK to replace the buffer for the ReLIA system with normal saline, distilled water or other kinds of buffer?
13: The volume of the sample that was added is different from the product insert. Will this affect the test result?
14: Can the operator leave to do other things while RelIA machine is testing?
15: What shall I do if the test window shows that this assay does not exist?
16: How do I cancel a testing?
17: If the ReLIA software stops working halfway while running, can the test be used again?
18: After the first sample addition, why will the tray sometimes spring out before the incubation time shown on the ReLIA software is over ?
19: While testing, is it OK to connect to the Internet or open other software?
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